> For the complete documentation index, see [llms.txt](https://ultimator-wp-doc.templatetrip.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ultimator-wp-doc.templatetrip.com/help-and-support-paid-users.md).

# Help and Support (Paid Users)

**Support Policy**[**(**](#user-content-fn-1)[^1]**Only For Paid User**[**):**](#user-content-fn-1)[^1]

We request you kindly read our documentation carefully. It will help you resolve most of your concerns with incorrect configuration. To get technical support and assistance, you need to have a valid purchase code. You will find this when you sign in to your Account “Download” page. Click on the theme’s download link.

<mark style="color:green;">**PLEASE NOTE!**</mark> Please be informed that theme-related features are only covered in technical support. Additional customization is not covered in support. Support does not include 3rd party plugins integration or any other compatibility issues that might arise. But, support is applied to a plugin(s) we have developed and integrated ourselves.

<mark style="color:green;">**PLEASE NOTE!**</mark> Support requests are being processed on business days (Monday to Saturday) from 10 to 18 (GMT +05.30). We are in GMT+5:30 time zone. We address all the support queries 6 days weekly on a first-come, first-solve basis (Sundays off).

If any support ticket has no response from the item owner for 7 days, the ticket will be considered closed. If you need further assistance you can create another ticket.

Please be aware that before submitting a new ticket, please try searching the topic from our Articles and Knowledgebase for answers.

[^1]:


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